Terms of service

Terms of Service

Shopping for furniture involves more than selecting a design. It also involves understanding how purchases are handled, what happens when an order is placed, and what responsibilities belong to the store and the customer. At cradleandcrib, we want those expectations to be clear from the beginning.

These Terms of Service set out the conditions for using our online store, purchasing furniture, accessing website features, and communicating with us about products or orders. They also explain how we address payment matters, delivery arrangements, product concerns, and other situations that may arise during a transaction.

Please read these terms before purchasing. Your use of our website is subject to the provisions relevant to your activity, together with any mandatory rights that apply under consumer protection law.

ESSENTIAL PURCHASE INFORMATION

1. The Purpose of Our Store

cradleandcrib operates an independent online furniture business focused on helping customers choose furnishings for their living spaces.

Our website makes it possible to explore products, compare available options, review furniture specifications, place purchases, and obtain assistance with orders.

We use Shopify to provide the underlying ecommerce functions of the store, including shopping carts, checkout services, and order management.

These terms define the relationship between the customer and cradleandcrib when using our services. Nothing in this agreement is intended to remove consumer rights that cannot legally be excluded.

2. Understanding Furniture Before Purchase

Selecting furniture requires attention to details that may not be immediately obvious from product photographs.

We encourage customers to review the dimensions, materials, finishes, available configurations, and other information supplied on each product page.

Differences in lighting, screen settings, and natural material characteristics can affect how colors or textures appear. Minor visual variation does not automatically mean an item is defective.

We aim to present accurate information and avoid misleading descriptions. If merchandise differs materially from what was advertised, the matter will be addressed under applicable consumer rights and our relevant store policies.

Customers are encouraged to consider room measurements and the intended placement of furniture before completing a purchase.

3. Availability and Product Selection

Product collections and available variations may change as inventory is updated or merchandise is discontinued.

A product appearing on the website does not necessarily mean that every displayed option remains available for immediate fulfillment.

If a product becomes unavailable after an order has been placed, we will review whether the purchase can be completed as requested.

When fulfillment is not possible, the customer may be offered an acceptable alternative or a cancellation with the appropriate refund. We will not substitute a different furniture product without customer agreement.

4. Shopping Accounts and Customer Information

Customers may use available website features to browse products, manage purchases, and communicate about their orders.

If an account is created, the customer is responsible for keeping access information reasonably secure and ensuring that account details remain accurate.

Information provided during checkout must be sufficient to identify the purchaser, verify the transaction, and arrange delivery.

We may request clarification when account details or order information appear inconsistent. Any verification measures will be limited to reasonable operational and security needs.

5. How Purchase Requests Become Orders

Checkout allows customers to review selected merchandise, applicable charges, and delivery information before submitting a purchase request.

After an order is submitted, an automated confirmation may be sent to acknowledge receipt of the transaction details.

We may verify the order's payment status, merchandise availability, and fulfillment requirements before proceeding.

An order may be declined or cancelled for legitimate reasons, such as unavailable stock, unsuccessful payment authorization, a genuine pricing error, or suspected fraudulent activity.

Where an order is cancelled after payment has been collected, the appropriate amount will be returned in accordance with applicable law and the circumstances of the transaction.

6. Prices and the Amount You Pay

We want customers to know the cost of their purchases before committing to an order.

Merchandise prices are presented through our storefront, and the checkout process identifies the total charge associated with the selected products.

All applicable taxes and related charges are included in the product prices. Customers are not required to pay separate taxes or undisclosed handling fees in addition to the amount shown at checkout.

Orders with an eligible merchandise subtotal of €93.60 or more qualify for free standard shipping.

A standard shipping charge of €36.00 applies when the eligible merchandise subtotal is below €93.60.

Product pricing may be revised for future transactions. Price changes do not automatically alter the agreed amount of an order already accepted.

7. Payment and Transaction Verification

Purchases must be paid for using a payment option available through the checkout system.

Payment service providers may verify transaction information, review authorization status, and apply measures intended to protect against unauthorized purchases.

Customers confirm that they have permission to use the chosen payment method and that the submitted payment information is accurate.

If a transaction cannot be authorized or requires further verification, order fulfillment may be affected. Complete card credentials should not be submitted through ordinary customer support messages.

8. Preparing Furniture for Shipment

Furniture requires appropriate handling before it enters the delivery network. We use the order preparation stage to verify merchandise and arrange packaging suitable for the product.

The normal processing period for an accepted order is 1–3 days.

During processing, we may review the product details, prepare required components, confirm packaging requirements, and organize shipment.

Processing is separate from transportation. The shipping transit period begins after the order has been prepared and dispatched.

9. Delivery Expectations and Shipping Services

The estimated shipping transit period is 4–12 days after order preparation.

Combining processing and transit gives a total estimated delivery period of 5–15 days.

These estimates are based on ordinary fulfillment and transportation conditions. The actual delivery experience may depend on furniture dimensions, carrier operations, destination access, and other relevant circumstances.

Shipment tracking information will be provided when supported by the carrier. Tracking records may be updated through the transportation provider's systems.

If an order cannot be shipped as promised, we will follow applicable legal requirements for delay notices, customer consent, cancellation options, and refunds.

10. Preparing Your Property for Delivery

Furniture deliveries may require more space and accessibility than ordinary household packages.

Customers should check entrances, hallways, elevators, stairs, and other access points against the product measurements provided.

Standard shipping does not automatically include assembly, installation, removal of old furniture, or other additional services unless expressly stated.

Accurate address information and reasonable delivery access are important to completing the shipment successfully.

If a delivery cannot be completed because of inaccurate customer information or an unsuitable access route, we will review the available options and explain any reasonable associated charges before proceeding.

11. When an Order Needs to Be Changed or Cancelled

We understand that customers may occasionally need to correct an address, change a purchase, or cancel an order.

Such requests should be submitted as soon as the need becomes known so we can review the order's current fulfillment status.

Changes may be possible before a shipment has entered a stage where the carrier or fulfillment arrangements prevent modification.

If cancellation is no longer possible through the order system, return options may remain available after delivery. Legal cancellation rights relating to shipping delays or other protected circumstances are not restricted by this provision.

12. Returning or Exchanging Purchased Furniture

Furniture may not always suit a customer's space or personal preferences after delivery. Our return arrangements provide a way to request assistance in those circumstances.

Eligible change-of-mind returns may be requested within 14 days from the delivery date.

Standard returns depend on product condition, completeness, and the applicable eligibility requirements described in our Return, Exchange & Refund Policy.

Customers may be responsible for return shipping when the request results from personal preference rather than a product problem or fulfillment error.

Products that arrive defective, damaged, incorrect, or materially different from their description are handled according to applicable consumer protection rights, regardless of the conditions for voluntary change-of-mind returns.

13. Refunds and Purchase Adjustments

When a refund is approved, the applicable amount is ordinarily issued to the original payment method used for the purchase.

Following refund approval and issuance, the expected time for funds to appear is 3–6 days, depending on the payment provider's posting process.

Refund amounts may vary according to the reason for cancellation or return, the condition of eligible merchandise, and any properly disclosed transportation charges.

Refunds required because of unavailable merchandise, qualifying fulfillment failures, product defects, or other legally protected circumstances will be handled in accordance with applicable law. No provision in these terms authorizes withholding a refund that a customer is legally entitled to receive.

14. Responsible Use of Website Services

Our website is intended for ordinary shopping, product research, and legitimate customer service interactions.

Visitors must not attempt to interfere with website systems, misuse payment features, submit fraudulent transactions, impersonate other individuals, or access information without authorization.

Introducing harmful software, conducting unauthorized automated data extraction, or disrupting normal store operation is prohibited.

We may take proportionate measures to address misuse and protect the store, its customers, and service providers. Such action will not remove contractual or consumer obligations that remain legally enforceable.

15. Ownership and Permitted Use of Store Content

Our website contains images, written descriptions, graphics, design elements, branding, and other materials used to present merchandise and explain our services.

These materials may belong to cradleandcrib or to other rights holders who have authorized their use.

Website access does not transfer ownership of protected content or grant permission for unauthorized commercial reproduction, distribution, or misuse.

Customers may browse and use store content for normal personal shopping purposes and other uses permitted under applicable law.

16. External Services, Technical Operation, and Privacy

Certain store functions rely on external technology providers, including Shopify, supported payment companies, delivery services, and other operational partners.

Some external services may have their own terms or privacy notices governing activities they perform independently.

We work to keep our storefront functional, but temporary service interruptions, technical errors, or provider-related problems may occasionally affect website availability.

Personal information submitted through our store is handled according to our Privacy Policy and applicable legal requirements.

The involvement of an outside service provider does not automatically remove responsibilities that cradleandcrib has toward customers under applicable consumer protection law.

17. Legal Rights, Disagreements, and Updates

We aim to resolve concerns by reviewing the circumstances of the purchase or website activity and communicating the available options clearly.

If a dispute arises, the relevant facts, order records, applicable store policies, and mandatory legal protections will be considered.

These terms are subject to the laws that apply to the transaction and the parties involved. Consumers retain statutory rights and remedies that cannot legally be excluded.

To the extent permitted by law, we do not accept responsibility for losses that are not reasonably attributable to our conduct or legal obligations. Nothing in these terms excludes liability that cannot lawfully be limited, including applicable obligations concerning defective products, fraud, or legally required refunds.

We may update these terms to reflect changes in merchandise, store operations, technology, or legal requirements. Updated terms will be made available on our website.

Changes will not automatically override contractual rights attached to an existing accepted order.

If a provision is determined to be unenforceable, the remaining terms will continue to apply where legally appropriate, provided the essential purpose of the agreement remains valid.

18. Questions, Assistance, and Business Details

Clear communication is an important part of shopping for furniture online. If you have a question about these terms, a product listing, an existing purchase, delivery arrangements, or your rights as a customer, our support team can assist.

Please include relevant order information when requesting assistance with a transaction so the matter can be reviewed accurately.

Thank you for choosing cradleandcrib. We value the confidence customers place in our store and remain committed to clear information, dependable service, and responsible business practices.

cradleandcrib | Furnishing the Moments That Matter