Contact information

Contact Information

Good furniture choices start with the right information. Whether you're furnishing a new space, comparing pieces for your home, or following up on a recent purchase, cradleandcrib is here to answer your questions and help you find the information you need.

We welcome inquiries about our furniture collections, the ordering process, deliveries, and after-purchase support. Below you'll find guidance on reaching the appropriate assistance for your request.

Questions About Our Furniture

Choosing a piece for your home often comes down to the details. If you need clarification about measurements, available finishes, construction materials, or other product features, our customer service team can help you review the information provided for an item.

To make your inquiry easier to address, please include the product name and the specific details you would like to confirm.

We can also help explain the information available on our product pages so you can make a purchase decision that suits your space and practical needs.

Help With an Existing Purchase

If you've already ordered from cradleandcrib, we can assist with questions about your purchase details, fulfillment status, shipment information, or delivery arrangements.

Having your order number available will allow us to locate the relevant transaction and understand your request more accurately.

If you need to correct delivery information or request a change to an order, please explain the requested adjustment. Whether a change can be completed will depend on the order's current processing and shipping status.

Delivery Information and Shipping Questions

We understand that planning for furniture delivery is an important part of preparing your home.

Orders normally require 1–3 days for processing, followed by an estimated transportation period of 4–12 days. The combined estimated delivery period is 5–15 days.

Our team can help review available tracking information and address questions about delivery status, carrier updates, or accessibility at the delivery location.

For full details about delivery estimates, shipping charges, and transportation arrangements, please consult our Shipping & Delivery Policy.

Returns, Refunds, and Product Concerns

If an item doesn't meet your expectations or you encounter a problem with furniture you've received, we're available to review your concern and explain the appropriate next steps.

Eligible change-of-mind return requests can be made within 14 days after delivery. Once an eligible refund has been approved and issued, the expected arrival period is 3–6 days.

For damaged, incorrect, or incomplete products, please describe the issue and include photographs when available. Images of the merchandise and external packaging may help us identify the most suitable resolution.

Return conditions, applicable shipping arrangements, and refund eligibility are explained in our Return, Exchange & Refund Policy. Please obtain return instructions before sending furniture to any address.

Providing Information for Customer Support

A clear description of your question helps us direct it to the appropriate customer service process.

For purchase-related inquiries, include your order reference and the item involved. For general furniture questions, identifying the product and the feature you're asking about is usually helpful.

When reporting a delivery or product issue, relevant photographs and a description of what occurred can help us review the situation.

Please do not include full payment card numbers, card security codes, account passwords, or other unnecessary sensitive information in customer service messages.

Official Business and Support Details

The following information identifies cradleandcrib and provides the official channels for product inquiries, order assistance, and other customer service matters.

We believe helpful service begins with listening carefully. Thank you for choosing cradleandcrib and giving us the opportunity to assist with your home furnishing needs.

cradleandcrib | A More Comfortable Place to Call Home