Order Cancellation & Modification Policy

Plans can change after placing an order. You might need to correct a delivery address, select a different furniture finish, adjust the quantity of an item, or cancel a purchase altogether. At cradleandcrib, we want you to know what can be changed and how these requests are handled.

Furniture orders move through several fulfillment stages, from order review and preparation to carrier collection and delivery. The options available for changing an order depend on its actual progress.

This policy explains our cancellation and modification procedures, including payment adjustments, shipping considerations, and refund arrangements. It should be read together with our Shipping & Delivery Policy and Return, Exchange & Refund Policy.

IMPORTANT ORDER INFORMATION

Important: A cancellation or modification request is not automatically confirmed when submitted. Our team must review the order's fulfillment status and confirm the available action. Mandatory cancellation and refund rights remain applicable regardless of the normal order process.

1. Scope of the Cancellation and Modification Policy

This policy applies to purchases made through the cradleandcrib online furniture store. It covers customer requests to cancel an order, change purchased merchandise, update delivery information, or make other adjustments to an existing transaction.

The ability to complete a request depends on the order's current status, the type of change involved, inventory availability, and any shipping or payment arrangements already in progress.

Some changes can be made directly to an existing order, while others may require cancellation and a new purchase. We will explain the available options before making a change that affects the merchandise or amount payable.

2. Understanding the Order Processing Stage

Our normal order processing period is 1–3 days. During this stage, purchase information is reviewed, inventory is checked, furniture is prepared, and shipment arrangements are organized.

An order may move through internal preparation steps before a shipment confirmation or tracking record becomes available.

The processing estimate is not a guaranteed cancellation window. An order may already be committed to fulfillment before the end of the stated processing period.

Customers who want to change or cancel an order should contact us as soon as the need arises. We will assess whether the requested action remains possible and communicate the result.

3. Cancelling an Order Before Shipment

If your furniture has not been dispatched, you may request cancellation through our customer service team.

We will check whether fulfillment can still be stopped and whether the order is eligible for cancellation through our order management process.

When cancellation is available, we will confirm it and arrange a refund of the applicable payment to the original payment method.

A confirmed full cancellation before shipment ordinarily includes the amount paid for the cancelled merchandise and any standard shipping charge associated solely with that cancelled order.

We do not impose a separate cancellation penalty for an order cancelled before shipment. Any refund required by law will be handled regardless of internal fulfillment restrictions.

4. Cancellation Requests After Dispatch

Once furniture has entered the shipping network, cancellation through the normal order management process may no longer be possible.

We may review whether the carrier can stop or redirect the shipment, but such arrangements depend on the transportation provider and the actual shipment status.

Customers should not refuse delivery or independently arrange a return without obtaining instructions, unless they are exercising a legal right that permits them to do so.

If an order has already been shipped and cannot be cancelled, an eligible return may be requested after delivery under our Return, Exchange & Refund Policy. This does not restrict cancellation rights arising from legally protected circumstances.

5. Changing the Shipping Address

Accurate delivery information is especially important for furniture because large packages may require specific transportation and access arrangements.

If you need to correct a street address, apartment number, recipient details, or other delivery information, please provide the correct details through our customer service channel.

Address changes may be possible before dispatch, provided the revised destination is supported and the adjustment can be completed within the fulfillment system.

After dispatch, address corrections depend on carrier rules, shipment routing, and the availability of redirection services.

We will not automatically charge a fee for requesting an address correction. If a customer-requested redirection creates an unavoidable additional transportation charge, the amount will be disclosed for approval before the arrangement is made.

6. Modifying Furniture Models, Colors, and Finishes

If you ordered a furniture item and later decide that a different model, finish, or available variation would suit your home better, you may request a change before shipment.

Product changes depend on available inventory, compatibility with the existing order, and the stage of fulfillment.

We will not replace your chosen product with a different item without your agreement.

If the requested change cannot be made to the existing order, we will explain whether cancellation and a separate purchase are available alternatives. The selected merchandise and applicable price must be confirmed before the revised transaction proceeds.

7. Adjusting Product Quantities

Customers may request an increase or decrease in the quantity of furniture items included in an order.

Adding merchandise is subject to inventory availability and the ability to update the purchase before fulfillment.

Removing merchandise may reduce the order total and may also affect shipping eligibility, discounts, or other conditions associated with the original purchase.

Any resulting payment difference will be explained before the adjustment is finalized. When an approved change reduces the amount paid, the appropriate difference will be refunded.

8. Changes to Billing and Contact Information

If information associated with your order needs correction, please identify the details that require updating.

Certain customer contact details may be corrected within the order record. Changes to billing or payment-related information may be limited by payment provider requirements and transaction security rules.

We may request reasonable verification to protect purchases against unauthorized changes.

Customers should not send complete payment card numbers, card security codes, or account passwords through ordinary support messages. Where a payment adjustment is required, we will use the applicable supported transaction process.

9. Price Differences and Payment Adjustments

Changing an item, quantity, or eligible shipping arrangement may increase or decrease the total amount of an order.

When a requested modification increases the purchase total, we will explain the additional amount and obtain the customer's agreement before collecting it through an available payment method.

Where a modification results in a lower total, the eligible balance will be returned using the appropriate refund process.

Product prices include applicable taxes and related charges. We do not add undisclosed taxes or hidden handling fees to an amended order.

Modifications are not considered complete until the revised merchandise, payment amount, and applicable shipping arrangements have been confirmed.

10. Shipping Fees After an Order Modification

Our standard shipping charges are determined by the eligible merchandise subtotal.

Orders of €93.60 or more qualify for free standard shipping, while orders below €93.60 are charged €36.00 for standard shipping.

If an approved modification changes the order value before shipment, the updated merchandise subtotal may affect whether the order qualifies for free shipping.

Any resulting shipping adjustment will be communicated before the modified order is finalized.

For partial cancellations after shipment, the treatment of shipping charges depends on the original transaction, the items fulfilled, and applicable consumer protection requirements. We do not make undisclosed or unlawful deductions.

11. Partial Order Cancellation

If your order contains several furniture items, you may request cancellation of selected items while keeping the remaining merchandise.

We will review whether the affected items have entered fulfillment and whether they can be removed without disrupting merchandise already being transported.

Any change to the merchandise subtotal, eligible discounts, or shipping arrangements will be explained as part of the updated order details.

If certain products cannot be supplied or shipped as promised, refunds and any recalculation of shipping charges will follow the applicable legal requirements. Customers will not be required to pay for merchandise that we cannot fulfill.

12. Delayed Orders and Customer Cancellation Rights

Our normal order processing period is 1–3 days, and estimated shipping transit is 4–12 days. Together, these provide a total estimated delivery period of 5–15 days.

If we determine that merchandise cannot be shipped as promised, we will address the delay under applicable United States consumer protection rules.

Where required, customers will be given an appropriate opportunity to agree to a revised shipment arrangement or cancel the affected purchase for a full and prompt refund.

If an order cannot be fulfilled, or a customer exercises a legally available cancellation right, we will not require the customer to accept an indefinite delay.

Legally required refunds and cancellation rights take precedence over the ordinary restrictions associated with our order management or shipping systems.

13. Refunds Following Cancellation or Modification

When cancellation or modification results in an approved refund, we ordinarily return the eligible amount to the original payment method.

After approval and issuance, the expected period for the refund to appear in the customer's account is 3–6 days. Actual posting is managed by the relevant payment provider.

If the original payment method cannot accept the refund, our team will coordinate a suitable alternative.

Full pre-shipment cancellations ordinarily include the merchandise payment and the standard shipping charge collected for the cancelled order.

Refunds required by law will be issued within the applicable legal requirements, even when those requirements differ from the ordinary expected posting period stated above. Customers are not required to purchase another item or accept store credit instead of a legally required monetary refund.

14. Returns When an Order Can No Longer Be Modified

If merchandise has already shipped and an order modification is no longer available, the customer may still have the option to request an eligible return after receiving the product.

cradleandcrib provides a 14-day change-of-mind return period beginning from the delivery date.

Returned furniture must meet the conditions described in our Return, Exchange & Refund Policy. For ordinary change-of-mind returns, the customer is generally responsible for return transportation costs.

Customers should obtain the authorized return instructions and destination before shipping furniture back.

If merchandise arrives defective, damaged, incorrect, or materially different from its description, the applicable remedies and consumer protections are not limited to voluntary change-of-mind return rules.

15. Submitting Requests and Protecting Customer Rights

To request an order cancellation or modification, provide your order number, the purchased item involved, and a clear explanation of the change you want.

For address corrections, include the revised delivery information. For product changes, identify the desired item, variation, or quantity.

Our team will review the available order information and confirm whether the request can be completed. Acknowledgment of a message does not, by itself, confirm that a cancellation or modification has been processed.

If we cannot accommodate a requested change, we will explain the relevant limitation and any available alternatives.

We may verify identity or order ownership when reasonably necessary to prevent unauthorized changes, fraudulent cancellations, or improper disclosure of purchase information.

Nothing in this policy limits non-waivable consumer rights under applicable federal or state law, including rights concerning unavailable merchandise, shipping delays, incorrect goods, defective products, and legally required refunds.

16. Customer Assistance and Business Contact Information

If you need to cancel a furniture order, correct delivery details, update a purchase, or ask about a payment adjustment, our customer service team can review the relevant information and explain the available options.

Please provide your order number and the details of your request. If your inquiry concerns an existing shipment, any available tracking information may help us identify the current delivery status.

At cradleandcrib, we understand that purchasing furniture involves practical decisions that sometimes change. Our aim is to handle order adjustments clearly, explain available options, and treat every customer request with care and fairness.

cradleandcrib | Flexible Support for Thoughtful Living