Refund policy

Return, Exchange & Refund Policy

At cradleandcrib, we believe furniture should feel right in your home. We want you to be comfortable with your purchase, from choosing the right piece to receiving it at your door. If something isn't quite what you expected, this policy explains how returns, exchanges, and refunds work, along with the steps we take to resolve order-related concerns.

Please read the information below before requesting a return or exchange. Our goal is to make the process straightforward while ensuring that every request is handled fairly and consistently.

IMPORTANT ORDER, DELIVERY & REFUND INFORMATION

Refund arrival time applies after an eligible refund has been approved and issued. Please review the full policy below for eligibility and processing details.

1. Our Return Policy

We offer a 14-day return window for eligible furniture and home furnishing purchases. If you are not satisfied with your order, you may request a return for any reason within 14 days after the item has been delivered.

The return window begins on the date the product is marked as delivered to your designated address. For orders containing items delivered separately, the return window for each item begins on its individual delivery date.

You do not need to provide a specific reason for changing your mind. However, the item must meet the return conditions described below. We recommend keeping your order confirmation and packaging materials in case you decide to return your purchase.

2. Return Eligibility and Product Condition

To qualify for a standard return, furniture must be in a condition that allows us to inspect and resell it without significant restoration.

Returned items should be clean, complete, and free from damage caused by improper handling, excessive use, or unauthorized modifications. All accompanying components, hardware, accessories, and instruction materials must be included.

Customers may inspect a product carefully to determine whether it meets their expectations. Normal inspection does not automatically make an item ineligible for return.

Products showing significant wear, stains, structural alterations, missing components, or damage caused after delivery may not qualify for a change-of-mind return. These conditions do not limit your rights when a product arrives defective, damaged, or different from what was ordered.

3. How to Request a Return

To begin a return, contact our customer service team through the contact information provided at the end of this policy.

Include your order number, the name of the item you wish to return, and a short explanation of your request. If the furniture is damaged, defective, or incorrect, photographs of the item and its packaging will help us assess the issue.

After reviewing your request, we will provide the appropriate return instructions, including the authorized return destination and any packing or collection arrangements that apply to your furniture.

Please do not send furniture to our business correspondence address or another location without return instructions. Unapproved shipments may be difficult to identify, inspect, or process correctly. A request submitted within the applicable return window will not be rejected solely because our response arrives after that window.

4. Furniture Packaging and Return Preparation

Furniture requires additional care during transportation because of its weight, dimensions, and surface finishes. Proper packing helps protect the product and prevents unnecessary damage during return transit.

Whenever possible, use the original carton, protective inserts, corner guards, and other packaging supplied with your order. If the original packaging is unavailable, use suitable protective materials that provide comparable protection.

Removable legs, shelves, fittings, or accessories should be secured separately to prevent scratches or movement. Any disassembly should follow the product instructions and must not cause damage.

Our customer service team may provide additional packing or collection guidance for larger furniture. Packaging requirements will be applied reasonably and will not prevent remedies for products that were delivered damaged or defective.

5. Return Shipping Costs

For a return requested because of a change of mind, personal preference, incorrect measurements supplied by the customer, or a product that is no longer wanted, the customer is responsible for return shipping costs.

The cost of returning furniture depends on its size, weight, packaging, collection requirements, and transportation method. Any applicable return transportation cost will be explained before the return shipment is arranged.

If a return is required because we supplied the wrong product, or because the item arrived damaged, defective, or materially different from its description, cradleandcrib will cover reasonable return shipping costs or arrange an appropriate collection method.

We do not charge a separate restocking fee for eligible returns. Any permitted shipping deduction will be clearly identified in the refund details. We do not make undisclosed deductions from refunds.

6. Damaged or Defective Furniture

If your furniture arrives damaged or has a manufacturing defect, please contact our customer service team so we can review the situation and offer an appropriate solution.

Photographs showing the affected area, the entire product, and any visible damage to the delivery packaging can help us understand what happened. Please retain damaged packaging when reasonably possible.

Depending on the nature of the problem, we may provide replacement components, arrange a repair, replace the affected product, or issue a full or partial refund where appropriate.

We will not require customers to pay return shipping for verified delivery damage, manufacturing defects, or errors attributable to our fulfillment process. The standard change-of-mind return conditions do not override remedies available under applicable consumer protection laws.

7. Incorrect or Missing Items

We take care to prepare orders accurately. If you receive the wrong furniture model, color, size, or quantity, or if components are missing from your delivery, please let us know.

Provide your order number and a description of the discrepancy. Photographs of the delivered product, product labels, and included components may be requested when needed to verify the issue.

After reviewing the details, we will arrange delivery of the correct or missing items, offer an appropriate replacement, or provide a refund if the issue cannot reasonably be resolved.

Customers will not be responsible for reasonable shipping expenses required to correct a fulfillment error made by cradleandcrib.

8. Furniture Exchanges

If you would prefer a different furniture item, finish, or size, you may request an exchange within the applicable 14-day return window.

Exchanges are subject to product availability and the condition of the original item. For change-of-mind exchanges, the original furniture must meet the standard return eligibility requirements.

If the replacement item has a different selling price, the difference will be collected or refunded as appropriate. Any customer-paid transportation expenses will be communicated before an exchange is arranged.

If the requested replacement is unavailable, you may choose another available item or proceed with an eligible return and refund. Exchanges involving damaged, defective, or incorrect products will be handled without charging customers for shipping required to correct our error.

9. Refund Approval and Inspection

When returned furniture reaches the authorized return facility, we will inspect it against the return information and the eligibility requirements outlined in this policy.

The inspection may include checking the furniture's physical condition, verifying included accessories, reviewing reported defects, and confirming that the returned item matches the original order.

Once the review is complete, we will notify you whether the return has been approved and explain the refund amount, including any previously disclosed deductions that legitimately apply.

If a return cannot be approved, we will explain the reason and discuss the available options. We will not withhold a legally required refund because of a standard eligibility condition that does not apply to the circumstances of the claim.

10. Refund Method and Processing Time

Approved refunds are issued to the original payment method used for the purchase whenever that method remains available and supports refunds.

After an eligible return has been approved and the refund has been issued, the expected time for the funds to appear in your account is 3–6 days. The actual posting process is handled by your bank or payment provider.

Where the original payment method cannot accept a refund, our customer service team will coordinate a suitable alternative without requiring unnecessary purchases or additional payments.

For ordinary change-of-mind returns, the refund generally covers the eligible returned merchandise. Original delivery charges are not normally refunded unless the order qualifies for a full refund because of our error or applicable law.

For cancelled orders, undelivered merchandise, defective products, or other situations covered by mandatory refund rules, the refund amount and issuance process will comply with applicable law. No provision of this policy reduces those rights.

11. Order Cancellation Before Shipment

If you need to cancel an order, please contact our customer service team as soon as possible.

Our normal order processing period is 1–3 days. During this stage, your furniture order may be verified, prepared, packed, and arranged for shipment.

Cancellation requests will be reviewed against the actual fulfillment status. If your order has not entered a shipment stage that prevents cancellation, we will cancel it and refund the applicable payment.

Once an order has been dispatched, cancellation may no longer be possible through the standard order processing system. You may still request a return after delivery under the applicable return conditions. This does not affect cancellation rights arising from shipping delays or other circumstances protected by law.

12. Delivery Expectations and Undelivered Orders

Our estimated delivery period is 4–12 days. Delivery estimates are based on normal transportation conditions and may be affected by the characteristics of the furniture, carrier operations, and destination accessibility.

If your order appears delayed or the tracking information does not match the actual delivery status, please contact our customer service team. We will review available shipment records and coordinate with the carrier when necessary.

If we determine that an item cannot be shipped as promised, we will provide the options required by applicable law, including consent to an appropriate shipping delay or cancellation with a refund.

If an order is confirmed lost in transit or cannot be delivered because of circumstances attributable to us or our delivery arrangements, we will offer an appropriate replacement or refund without imposing additional charges for the unresolved delivery.

13. Large Furniture, Assembly, and Access Requirements

Some furniture requires special handling because of its dimensions, weight, or construction. Before placing an order, customers should review the listed measurements and consider the available space at the delivery location.

Please pay particular attention to doorways, hallways, staircases, elevators, corners, and other access points that may affect delivery or placement.

Furniture that has been assembled may still be considered for a standard return if it can be safely returned in an eligible condition without damage or missing components. Assembly-related damage, unauthorized alterations, or significant wear may affect change-of-mind return eligibility.

If a delivery cannot be completed because the furniture does not fit through an access point or because of inaccurate customer-provided information, any reasonable additional transportation or return charges will be explained and assessed according to the circumstances and applicable law.

14. Non-Returnable Conditions and Special Circumstances

Although we accept eligible change-of-mind returns, certain product conditions may prevent furniture from being returned through the standard process.

These include products that have been substantially damaged after delivery, items that have been permanently modified by the customer, and furniture with significant stains, missing structural components, or signs of improper use.

Products that cannot be safely transported because of customer-caused alterations may also require additional review before return arrangements can be confirmed.

These restrictions apply to voluntary change-of-mind returns. They do not exclude claims involving manufacturing defects, undisclosed product problems, incorrect merchandise, delivery damage, or other rights that cannot lawfully be waived.

15. Consumer Rights and Fair Resolution

cradleandcrib is committed to handling return, exchange, and refund requests fairly and in accordance with applicable United States consumer protection requirements.

Nothing in this policy is intended to remove or restrict rights that customers may have under applicable federal or state law, including rights relating to defective merchandise, inaccurate product descriptions, unfulfilled orders, and legally required refunds.

When a concern cannot be resolved through a standard return or exchange, we will review the order details, the nature of the problem, and the available supporting information to identify a reasonable solution.

We aim to explain our decisions clearly, communicate any applicable charges before they are incurred, and provide a consistent process for customers requesting assistance with their purchases.

16. Customer Service and Contact Information

If you have questions about returning furniture, exchanging an item, cancelling an order, or checking the status of a refund, our customer service team is available to assist you. Please include your order number when contacting us about an existing purchase.

We appreciate the opportunity to help make your shopping experience with cradleandcrib clear, dependable, and comfortable.

cradleandcrib | Thoughtful Furniture for Everyday Living