Shipping policy

Shipping & Delivery Policy

At cradleandcrib, we understand that choosing furniture is only part of making a house feel like home. Knowing when your order will arrive and what to expect during delivery matters just as much. Our shipping policy explains how orders are prepared, how delivery arrangements work, and what you can expect from our service.

We aim to provide clear shipping costs, reasonable delivery estimates, and dependable assistance throughout the process. Please review the information below before placing your order.

SHIPPING TIMES & DELIVERY COSTS AT A GLANCE

1. Shipping Policy Overview

cradleandcrib provides shipping services for eligible furniture orders placed through our online store. We aim to ensure that every order is prepared carefully, packaged appropriately, and delivered using a suitable transportation service.

Because furniture varies in size, weight, and construction, shipping arrangements may differ between products. Larger items may require additional handling or specialized transportation to help protect them during delivery.

The shipping information presented in this policy applies to orders accepted through our website. Delivery availability is determined by the shipping address entered during checkout and the transportation services available for that destination.

2. Order Processing Time

Our standard order processing time is 1–3 days.

Order processing includes reviewing payment confirmation, verifying product availability, preparing merchandise, checking order details, and arranging appropriate packaging and shipment.

Furniture orders may require careful handling before dispatch to reduce the risk of scratches, damaged fittings, or movement inside the package.

The processing period is separate from the shipping transit period. Once an order has been prepared and handed over to the delivery provider, the transportation stage begins.

3. Estimated Shipping Transit Time

The estimated shipping transit time for eligible orders is 4–12 days after order processing has been completed.

Transit estimates reflect normal delivery conditions and may vary depending on the destination, the dimensions of the furniture, transportation arrangements, and carrier operations.

Some furniture shipments may require more careful loading, routing, or unloading than standard small parcels. Such handling is intended to protect the product during transportation.

The estimated transit period is provided as a practical guide rather than a guarantee of arrival on a particular date. If a delivery issue occurs, we will help review the shipment and communicate the available options.

4. Total Estimated Delivery Time

The total estimated delivery time combines order processing and shipping transit.

Order Processing: 1–3 days

Shipping Transit: 4–12 days

Total Estimated Delivery Time: 5–15 days

The total estimate begins when an order is successfully placed and accepted for processing.

These estimates allow customers to plan for the arrival of furniture while recognizing that actual transportation conditions may vary. Any material change affecting an order will be addressed in accordance with applicable consumer protection requirements.

5. Standard Shipping Rates and Free Shipping

We offer a straightforward standard shipping structure based on the merchandise subtotal of your order.

Orders totaling €93.60 or more qualify for free standard shipping.

Orders totaling less than €93.60 are charged a flat standard shipping fee of €36.00.

The free shipping threshold is calculated using the eligible merchandise subtotal after any applicable discounts. The shipping fee itself is not included when determining whether an order qualifies for free shipping.

Shipping charges are displayed during checkout before the order is submitted. We do not add undisclosed shipping or handling charges after an order has been completed.

6. Product Pricing, Taxes, and Additional Charges

We believe customers should understand the full cost of their purchase before placing an order. Our pricing is designed to be clear, with no unexpected fees added after checkout.

All taxes and related charges are included in the product prices displayed on our website. Customers do not need to pay additional taxes, administrative charges, or hidden handling fees for their purchases.

The only standard delivery charge is the applicable shipping fee described in this policy. Orders meeting the free shipping threshold receive standard shipping without that charge.

The amount presented at checkout reflects the merchandise price and any applicable stated shipping fee. Customers are not expected to make separate payments to a delivery provider for taxes or routine delivery-related charges already covered by the order.

7. Shipping Destinations and Delivery Availability

cradleandcrib primarily serves customers in the United States. Shipping availability depends on the address entered during checkout and the delivery services supported for that location.

Customers must provide a complete and accurate delivery address, including apartment or unit information where applicable. Address information is used to determine whether the order can be delivered successfully.

Certain destinations may not support delivery of oversized furniture or products requiring specialized transportation. If a shipping address is not supported by our checkout system, the order cannot be completed for that destination.

We do not guarantee delivery to addresses that cannot safely receive the ordered furniture. If an address-related limitation is identified after an order is placed, our team will review the available options with the customer.

8. Order Confirmation and Shipment Tracking

After an order has been placed successfully, customers receive an order confirmation containing the relevant purchase information.

Once an order has been dispatched, shipment tracking information will be provided when supported by the transportation provider.

Tracking details may include a shipment reference, carrier information, and updates showing the progress of the delivery.

Tracking information depends on the carrier's scanning and reporting systems. If tracking details appear incomplete or do not accurately reflect the shipment's movement, customers may contact our support team for assistance.

9. Furniture Packaging and Transportation Protection

We take furniture packaging seriously because large or heavy items require suitable protection during transit.

Depending on the product, protective materials may include reinforced cartons, cushioning, corner protectors, surface wrapping, or other suitable packaging components.

Products containing detachable legs, panels, shelves, or hardware may be packed with components secured separately to reduce movement and prevent damage.

Packaging methods are selected according to the furniture's dimensions, construction, and handling requirements. The objective is to deliver products in the condition customers reasonably expect when purchasing new furniture.

10. Large Furniture and Delivery Access

Larger furniture items may have different delivery requirements from ordinary parcel shipments. Customers should ensure that their property has suitable access for the size and weight of the products ordered.

Before purchasing, we recommend reviewing product dimensions and considering the width of entrances, hallways, staircases, elevators, and any restricted turning areas.

Unless expressly included in the product description or checkout service, standard furniture delivery does not include assembly, installation, moving existing furniture, or removal of unwanted items.

If a delivery cannot be completed because of insufficient access or incorrect customer-provided information, we will review the circumstances and explain any reasonable transportation arrangements or charges before proceeding.

11. Receiving and Inspecting Your Delivery

When your furniture arrives, please check the delivery carefully to confirm that the items correspond with your order.

Where reasonably possible, inspect the external packaging for visible damage, including crushed corners, punctures, torn wrapping, or signs of improper handling.

If a product appears damaged, keep the packaging and take clear photographs of the affected areas. These details can help our team assess the issue and determine the most suitable resolution.

Signing for a shipment or accepting delivery does not automatically waive your rights to report concealed damage, manufacturing defects, missing components, or an incorrect product.

12. Shipping Delays and Delivery Disruptions

Although we work to meet our estimated delivery periods, transportation may occasionally be affected by severe weather, carrier disruptions, access restrictions, operational problems, or other circumstances beyond normal control.

If an order is delayed, we will review the shipment information and provide available updates or assistance.

When we determine that an order cannot be shipped as originally promised, we will handle the situation in accordance with applicable United States consumer protection requirements, including providing an opportunity to consent to an appropriate delay or cancel for a refund where required.

We will not treat a delivery estimate as permission to extend an order indefinitely without addressing the customer's rights or providing an appropriate resolution.

13. Lost, Damaged, or Incorrect Shipments

If your order is missing, arrives damaged, or contains an item that does not match your purchase, please contact our customer service team with your order details.

For damaged or incorrect products, photographs of the merchandise, packaging, and product labels may help us investigate the matter.

Depending on the circumstances, we may arrange replacement components, send a replacement item, coordinate a suitable return, or provide a refund.

Customers will not be charged additional shipping costs to correct verified errors caused by our fulfillment process or delivery arrangements. Missing shipment claims will be reviewed using available carrier records and delivery evidence.

14. Address Changes, Failed Deliveries, and Returned Parcels

Customers are responsible for entering accurate shipping details at checkout. Please review the recipient's name, delivery address, and any information needed for successful access to the property.

If you discover an address error, contact our customer service team as soon as possible. We will review whether an update can be made based on the order's fulfillment status.

Once a shipment has entered the carrier's delivery network, address changes or redirection may be restricted by the transportation provider.

If a delivery is unsuccessful because of an incorrect address, unavailable access, or another customer-related issue, the parcel may be returned or require further delivery arrangements.

We do not automatically impose additional fees for unsuccessful delivery attempts. Any reasonable, applicable charges will be reviewed according to the cause of the issue, communicated before further arrangements are made, and assessed in accordance with applicable law.

15. Order Cancellation, Returns, and Shipping-Related Refunds

Customers who wish to cancel an order should contact our customer service team as soon as possible. Cancellation availability depends on whether the order has already entered a shipment stage that prevents cancellation.

For eligible change-of-mind returns, cradleandcrib provides a 14-day return window beginning from the delivery date.

Approved refunds are issued to the original payment method whenever supported. After a refund has been approved and issued, the expected arrival time is 3–6 days, subject to the payment provider's posting process.

For ordinary change-of-mind returns, customers are generally responsible for return transportation costs, and original shipping charges are not normally refundable unless required by applicable law.

If a return or refund results from a confirmed damaged product, incorrect item, fulfillment error, or an order that cannot be delivered as required, we will provide the appropriate remedy without charging the customer for transportation necessary to correct our error.

Additional details about eligibility, furniture condition, exchanges, and refund procedures are described in our Return, Exchange & Refund Policy. Applicable consumer rights remain effective regardless of the standard return conditions.

16. Customer Service and Contact Information

If you have questions about shipping charges, delivery arrangements, tracking information, an address correction, or an unexpected delivery issue, our customer service team is available to assist you. Please provide your order number when asking about an existing purchase.

We appreciate your trust in cradleandcrib and look forward to helping your furniture reach your home safely and smoothly.

cradleandcrib | Thoughtful Furniture for Everyday Living